We understand there is a great deal of uncertainty regarding travel as a result of COVID-19 and we’re here to help our clients navigate this as best we can.
If you would like to make a holiday booking or have an existing booking with us and are concerned about your holiday, we will talk through your options with you. Please call 01625 858158 to speak to one of our specialists, alternatively, email us at [email protected].
Our Flexible Booking Approach
For new bookings, we have introduced ‘Our Flexible Booking Approach’.
For new bookings, we are offering low, refundable deposits. Refundable deposits apply if your holiday is affected by Covid-19 travel restrictions, such as a UK travel ban at the time in which you are travelling, or if you need to quarantine at your holiday destination. This will be assessed when your balance is due. If possible, we will amend your balance due date to the latest date, depending on hotel and airline policies. Cancellations, for any other reason, fall within our standard booking conditions that can be found at https://prestburyworldwideresorts.co.uk/booking-conditions
Package holidays that include low cost carriers, do require full payment for the flights as we are required to pay low cost airlines, in full, at the time of booking. We will advise you at the time of booking what your options are in the event that you have to cancel as each Airline has a different policy. Most Airlines offer amendments, so as long as you are happy to amend your travel to a future date, we suggest you proceed with the holiday. Should a low cost Airline cancel your flight, or make a significant change, then you will be entitled to a refund.
Prestbury Worldwide Resorts offer free amendments for all bookings. Amendment charges will be subject to any difference in airfare or hotel cost.
If you cannot travel due to Covid and your holiday is cancelled by us, you will receive a full refund under the travel package regulations. In the event that an airline only offers a credit, and you have accepted to proceed with the booking on this basis, an airline credit instead of a refund will apply. Should an airline cancel your flight you will be entitled to a full refund.
If you choose to cancel your holiday, due to non-covid related circumstances, our standard terms and conditions will apply. https://prestburyworldwideresorts.co.uk/booking-conditions
If you are uncertain whether you still want to travel, due to Covid, and your holiday can still proceed we can amend your holiday to a future travel date. Whilst we do not charge for these amendments, these will be subject on any difference in airfare or hotel cost.
The balance for your holiday is due 10 weeks prior to departure. When your balance is due and there is still uncertainty regarding travel restrictions due to Covid, where possible, we will amend your balance due date to the latest date possible, dependant on hotel and airline policies. Should your holiday still be able to proceed and you chose not to travel, we can offer a future credit or amend your holiday to a future travel date.
Prestbury Worldwide Resorts are Financially Protected
We are members of ABTA (L8840) & ATOL (3468) for your financial protection.
We suggest that you refer to the FCO advice for the most up to date information. https://www.gov.uk/foreign-travel-advice