We understand there is a great deal of uncertainty regarding travel as a result of COVID-19 and we’re here to help our clients navigate this as best we can.
If you would like to make a holiday booking or have an existing booking with us and are concerned about your holiday, we will talk through your options with you. To assist, please refer to our frequently asked questions below or email us at [email protected] or call 01625 858158 to speak to one of our specialists.
I would like to book a holiday but am uncertain whether to book due to COVID-19?
For new bookings for travel until 30 September 2021 we have introduced ‘Our Flexible Approach’. We will advise you, at the time of booking, the latest date to pay your balance and which Airlines and hotels offer the most flexible options to change. Should, when your balance is due, you chose not to travel we can amend your holiday to an alternative date. Whilst we do not charge for this, you may be required to pay a supplement should the cost of your holiday be higher due to the date change.
I have booked a holiday with Prestbury Worldwide Resorts and am uncertain about travelling due to COVID-19. What are my options?
Should your booking be over six weeks away we can amend your holiday to an alternative date. Whilst we do not charge for this, you may be required to pay a supplement should the cost of your holiday be higher due to the date change. Should your holiday be within six weeks of travel we will review each booking on a case by case basis and advise the options available to you as some airline and hotel restrictions may apply.
I am due to pay my balance but unsure whether to do so due to COVID-19
When your balance is due we will advise if this can be extended, depending on the hotel and airline policies and advise the very latest date for you to pay.
If my holiday is cancelled as a result of COVID-19 will I get my money back?
Should your package holiday be cancelled as a result of COVID-19 you will be protected under the Package Travel Regulations and be entitled to a full refund of your holiday. Flight only and accommodation only bookings do not offer the same level of protection and we will be happy to amend your holiday to an alternative date, subject to any difference in cost, where possible.
I am happy to travel, how will my holiday be affected?
Each hotel will have a COVID-19 health and safety protocol which we will be happy to send to you. Our hotel partners have worked hard to ensure that your holiday is impacted with the least disruption and to stringent Government guidelines to make your stay as safe as possible. Each hotel’s policy will vary, but what you can expect will be reduced occupancy to allow for social distancing. Kids Clubs may be restricted and offer reduced hours for each child. Restaurants may provide temperature checks upon entry with tables set further apart for social distancing and reservations more staggered.
What are the requirements to enter a country?
This differs from country to country and you will be advised at the time of booking. Some countries require a health declaration form and some countries require Visas or COVID-19 negative test results. We suggest that you refer to the FCO advice for the most up to date information. https://www.gov.uk/foreign-travel-advice
The FCO advises against non-essential travel to my destination. Can I cancel my holiday?
FCO advice is constantly under review, and as a result, we work on a 2-week departure date basis. Should your holiday be further than 2 weeks away we would suggest you either wait or amend your holiday dates. Should you be unable to travel as a result of FCO advice you will be able to cancel your holiday. We will then provide several options – including rebooking for another date, a future credit or a refund. However, we would recommend that you amend your holiday dates to a future date as we expect availability in 2021 to limited.
Are Prestbury Worldwide Resorts Financially Protected?
We are members of ABTA (L8840) & ATOL (3468) for your financial protection.
